Pretty Poet Ink FAQs
Materials & Hardware
Most of the pieces in the Pretty Poet Ink store contain real semi-precious stones, glass, Swarovski crystals, mother of pearl and fresh water pearls. I use plated metals — aluminum, copper, and nickel — for charms and chains, some of which are antiqued.
If you would like an item changed due to skin-related issues, message me and I can see if it is possible. If so, I will re-create the piece, place it on hold and notify you that it's ready for purchase. However, please note that the price of the custom piece will reflect the alterations.
Customizations & Custom Orders
For Customizations: please use the "add notes" section on the product page when adding to your shopping cart. For more extensive customizations, head to the contact page to request a personalization.
For Custom Orders: if interested in creating a custom creation, please contact via the contact page and We will be in contact in 2-3 business days to process your request.
Clients will be invoiced directly for custom pieces with a non-refundable fee after the design has been given approval for creation. The balance will be invoiced after completion of the piece and clients will need to pay within seven (7) days of receipt of invoice.
Secure Ordering & Payment Options
Pretty Poet Ink accepts payments via Paypal on the site.
Pieces listed on the site are ready-made and are ready to be shipped within 1-7 days after payment.
For items with customizations, shipping will occur 5-12 days after receiving payment.
For custom items, shipping will occur 1-7 days after final invoice has been paid in full.
Returns, Refunds and Exchanges
Buyer MUST notify me that a refund is being requested within 7 days of receiving the item.
Please specify why the refund is requested (color, size, etc.) and ship item within 1-2 weeks after request. Items must be in original packaging, undamaged.